Total Quality Management (TQM) Implementation and Impact Assessment inHealthcare:A Comprehensive Analysis
This qualitative research sought to understand and answer TQM’s issues in health-
care. Service quality issues and TQM implementation hurdles are examined.
Methodology/Approach: TQM implementation challenges investigated using a
conceptual model. TQM has three primary components: implementation hurdles,
Critical Success Factors, and benefits. Health care providers and patients were
questioned using questionnaires. Seven hypotheses were created to evaluate how
TQM may be achieved regardless of impediments.
Findings: TQM can improve SQ, customer satisfaction, employee loyalty, profit-
ability, and shareholder value in the right setting with dedicated leadership and
enabling infrastructure. For industrial performance, TQM can deliver high-quality
medical care.
Limitations and Implications: Semi-structured research questionnaires were used
during interviews. Review and questionnaire biases may exist.
Originality and paper value:The research benefits from medical staff and patients’
viewpoints on SQ features such quality circle, continuous improvement, employee
empowerment, and customer-focused approach.