Chapter 2

Leadership Competencies As Guardians Of Business Excellence And Human Rights In Corporate Hospitals Of Maharashtra

• Uma Nehare (VPM's Dr. V.N. Bedekar Institute of Management Studies, Thane)
• Dr. Nitin Joshi (University of Mumbai)

In

Advances in Interdisciplinary Research in Engineering, Business Management and Social Sciences

ISBN

978-81-963834-1-1

Published

10 July 2026

Accesses

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Abstract

Healthcare institutions are increasingly recognised as human rights environments where leadership behaviour determines the dignity, wellbeing, and equitable treatment of both employees and patients. This study investigates the role of leadership competencies in driving Business Excellence in corporate hospitals across Maharashtra, India, with particular emphasis on their impact on employee satisfaction and patient care outcomes dimensions fundamentally rooted in human rights principles. Using a quantitative research design, primary data was collected from 450 respondents across 40 corporate hospitals in Mumbai, Pune, and Nashik, achieving a response rate of 93.75%. Five leadership competency dimensions were examined they are Emotional Intelligence, Cross-Culture Communication, Motivation to acquire global skills, Transformational Leadership, and open innovation, through validated instruments yielding a composite reliability coefficient of 0. Regression analysis identified Emotional Intelligence as the strongest predictor of Business Excellence (R²=0.591), while Mediated Latent Effect Modelling confirmed that competencies influence excellence outcomes through indirect pathways. Findings reveal that empathetic, people-centred leadership significantly enhances employee satisfaction, reduces workplace inequity, and elevates patient safety standards. All critical human rights imperatives in healthcare delivery. Business Excellence frameworks including NABH, EFQM, and Malcolm Baldrige are examined through a human rights lens, demonstrating that organisational excellence and rights-based care are inseparable goals. This paper advocates for embedding human rights literacy within hospital leadership development programmes to ensure equitable, dignified, and inclusive healthcare environments across India's growing corporate hospital sector. Keywords: Leadership Competencies, Human Rights, Employee Satisfaction, Patient Care, Business Excellence.